Getting Started
How does MedAIx work?
MedAIx uses advanced AI models to analyze your symptoms and provide preliminary insights. You simply describe your issue in natural language, and our system will suggest potential explanations and recommendations.
Do I need a subscription to use MedAIx?
You can explore basic functionalities for free. However, a subscription is required to unlock unlimited questions, priority support, and upcoming tools like AI-generated medical reports.
Can MedAIx replace a doctor?
No. MedAIx is an assistive tool — not a replacement for professional medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider for medical decisions.
My Account & Billing
How do I create an account?
Click “Sign Up” in the main menu. You can register using your email or social logins like Google or Twitter.
Can I cancel my subscription anytime?
Yes. You can cancel anytime from your account dashboard. Your subscription will remain active until the end of the current billing cycle.
Do you offer refunds?
Due to the digital nature of our services, we do not offer refunds. However, you can cancel your plan anytime to avoid future charges.
How do I update my payment method?
Log in to your account and go to “Billing Settings”. From there, you can update your payment details.
Medical Use & AI Limitations
Is my data reviewed by a human doctor?
No. All insights are generated by AI and are not reviewed by medical professionals. MedAIx does not offer human consultation.
What kind of questions can I ask?
You can ask about symptoms, conditions, possible causes, and general health concerns. Avoid emergency-related queries — MedAIx is not intended for urgent care.
Can I use it for someone else?
Yes, but always specify whose symptoms you’re describing. We recommend caution when using the tool for children, elderly individuals, or those with complex conditions.
Privacy & Security
Is my medical data secure?
Absolutely. All information is encrypted and handled in compliance with data protection standards like GDPR.
Do you sell or share my information?
No. We do not sell your personal data. Some anonymized information may be used to improve our AI systems.
Can I delete my data?
Yes. Contact us at hello@getmedaix.com to request data deletion in accordance with our Privacy Policy.
Troubleshooting & Access
The AI isn’t responding — what should I do?
Make sure you’re logged in and your subscription is active. If the issue persists, try refreshing the page or clearing your browser cache.
I’m having trouble signing in.
Check your credentials and internet connection. If needed, use the “Forgot Password” option or contact support.
Can I access MedAIx from my phone?
Yes! The platform is optimized for both mobile and desktop usage.
Legal & Support
Is MedAIx available worldwide?
Yes, MedAIx is accessible globally, though availability of services may vary depending on local regulations.
Who can I contact for support?
You can reach us anytime at hello@getmedaix.com for technical assistance or billing inquiries.
Where can I find your legal policies?
You’ll find our Privacy Policy, Terms of Service, Medical Disclaimer, and Refund Policy in the website footer.
