Privacy Policy

Last updated: June 4, 2025

This Privacy Policy explains how MedAIx ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website getmedaix.com or use our digital services ("Services"), including our AI-powered tools.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Data Controller

MedAIx is the data controller responsible for your personal information.
Contact: hello@getmedaix.com
Address: 254 Chapman Road, Newark, DE, 19702, US

2. What Information We Collect

a. Information You Provide

  • Contact details (name, email, phone number)
  • Account details (login, password)
  • Subscription and billing information
  • Messages sent via support or contact forms
  • Optional symptom inputs or health-related data

b. Automatically Collected Data

  • IP address and geolocation
  • Browser and device information
  • Usage data (pages visited, features used, etc.)
  • Cookies and tracking data

c. Health Data

If you choose to enter health-related data (e.g., symptoms), it is processed solely to generate AI-based insights. We do not store identifiable health information longer than necessary for session use.

3. How We Use Your Information

Purpose Legal Basis
Provide access to AI tools and features Contractual necessity
Process subscriptions and payments Contractual necessity
Improve and personalize the experience Legitimate interest
Respond to support requests Legitimate interest
Send service-related emails Legitimate interest or consent
Display marketing content (if opted-in) Consent
Ensure platform security and fraud prevention Legitimate interest

4. Use of AI and Automation

MedAIx uses artificial intelligence to analyze the data you enter and generate automated outputs. These results are not medical advice and should be reviewed critically.
No automated decisions with legal or health consequences are made without your awareness or consent.

5. Cookies and Analytics

We use cookies and tracking technologies to:

  • Analyze traffic and usage
  • Save your preferences
  • Support marketing and retargeting (if applicable)

You can manage your preferences via your browser settings or by reviewing our Cookie Policy.

6. Sharing Your Data

We may share your personal data with:

  • Service providers (e.g., Shopify, payment processors, analytics tools)
  • Legal authorities when required
  • Affiliates within our corporate group
  • Marketing partners only with your consent

We do not sell your personal data.

7. International Transfers

We may transfer your data outside the EEA. When we do, we rely on safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Data Retention

We retain your data as follows:

  • Account data: as long as your account is active
  • Billing data: up to 10 years (legal obligations)
  • Health data: deleted after session ends unless anonymized

9. Your Rights

You may have the right to:

  • Access your data
  • Request correction or deletion
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent
  • Lodge a complaint with your local data protection authority

To exercise your rights, contact hello@getmedaix.com.

10. Security

We apply technical and organizational measures to protect your data. However, no internet transmission is 100% secure.

11. Children's Privacy

MedAIx is not intended for users under 16. We do not knowingly collect personal data from children.

12. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

13. Contact

If you have any questions, contact us at: